Return and Refund Policy

We want you to be satisfied with your purchase. This policy explains when a return or refund applies.

Eligibility for Return

• The item is reported within 7 days of delivery.
• The item is unused, in its original packaging, with all accessories, manuals and freebies included.
• The item is not on our non-returnable list (e.g. products explicitly marked non-returnable at the time of purchase, or items with a physical/liquid damage not covered under warranty).

Damaged or Incorrect Items

If you receive a damaged, defective or incorrect item, contact support within 48 hours of delivery with photos/videos of the item and packaging so we can arrange a replacement or refund.

How to Request a Return

Contact support with your order/invoice number and the reason for return. Once approved, we will share pickup or drop-off instructions.

Refunds

Once the returned item is received and inspected, approved refunds are processed to the original payment method (or as store credit/bank transfer where agreed) within 5-7 business days.

Manufacturer Warranty Claims

Post-sale product defects covered under manufacturer warranty are handled per our Warranty Policy rather than as a return.

Contact Us

• Email: ravi@rp-infotech.com